Effective Date: 29/05/2025
Last Updated: 29/05/2025
1. Introduction
Welcome to ItsOkayCo., operated by Harry Madgwick as a Sole Trader. By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
2. About Us
ItsOkayCo.
Sole Trader: Harry Madgwick
Business Address: 5 Plantation Drive, Walkford, Christchurch, Dorset, BH23 5SE
Contact: support@itsokay.uk
3. Eligibility
To use our website or make a purchase, you must be at least 13 years of age or of legal age in your jurisdiction. By using the site, you confirm that you meet this requirement.
4. Products & Orders
We sell physical goods, including clothing and accessories, within the UK only. Some products may be limited edition or offered on a pre-order basis. While we aim to deliver within stated timelines, manufacturing or supplier delays may occasionally impact delivery times. We will communicate such delays via email where possible.
5. Pricing & Payment
All prices are listed in GBP and include applicable UK taxes unless stated otherwise. Payments are securely processed via Stripe. We do not store card details on our servers.
6. Shipping
We currently ship to UK addresses only. Shipping times are estimates and may vary. You will be notified when your item is dispatched. Pre-orders may have a longer lead time.
7. Refunds & Returns
Please refer to our Refunds & Returns Policy for full details. In summary, we do not offer refunds or returns on products that have been opened or used, unless required by UK consumer law.
8. Intellectual Property
All branding, logos, and content on this site are the property of ItsOkayCo. You are not permitted to reproduce, distribute, or use our branding or materials for any purpose outside of fair use without express written permission.
9. User Accounts
Customers may checkout as a guest. If you create an account, you are responsible for maintaining its confidentiality and for any activity under your account.
10. Limitation of Liability
To the fullest extent permitted by law, ItsOkayCo. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability shall not exceed the purchase price of the item in question.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the revised date. Continued use of the site constitutes acceptance of the updated Terms.
13. Contact
If you have any questions about these Terms, you can contact us at: support@itsokay.uk